Some US customers have been having difficulty with online payments on our site. We have some answers for you here! Read on...
There seem to be two main issues affecting US customers when they buy by credit or debit card on the Big Finish site. One is that US credit card companies often have very high security safeguards which prevent US card holders from buying from 'foreign' sites. If you're having trouble purchasing from us as a US credit or debit card holder, it is always worth contacting the Fraud Department of your credit card company to have your purchase cleared.
The other issue involves the two-digit state code which the online Sagepay form asks for. Sagepay is the company which processes our payments for us. We use Sagepay so that our site doesn't hold any confidential financial information. It's safer for you.
Recently, Sagepay has stipulated that all US customers enter their two-digit state code. Many US customers are not used to doing this and some are not aware of what their state code is. So for the convenience of anyone who is not sure, here is a list of all US State codes. Please note, that these two-digit state codes must be entered in upper case (CAPITAL LETTERS).
District of Columbia (Washington)DC
New Hampshire NH
New Jersey NJ
New Mexico NM
New York NY
North Carolina NC
North Dakota ND
Rhode Island RI
South Carolina SC
South Dakota SD
West Virginia WV
American Samoa AS
Northern Mariana Islands MP
Puerto Rico PR
Virgin Islands VI
Federated States of Micronesia FM
Marshall Islands MH
Canal Zone CZ
Philippine Islands PI
Trust Territory of the Pacific Islands TT
Commonwealth of the Northern Mariana Islands CM
An alternative method of payment is, of course, Paypal.
The Big Finish podcasters are joined by Vortex editor Kenny Smith for more forum fun...