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1. Information We May Collect About You

We may collect and use the following information about you:

  • Information you provide to us by entering details on
  • Information you provide when you enter a competition or take up an offer supported by Big Finish.
  • if you contact us other than through, or when you report a problem to us, we may keep a record of that communication.
  • Details of transactions you carry out through our site and information related to fulfilment of your orders.
  • Details of your visits to our site, including, traffic data, access to download data, location data, weblogs and other communication data.

2. Storage and Transmission of Your Data

The information that we collect may be sent to, and stored, outside the European Economic Area ("EEA"). It may also be used by staff outside the EEA that work for Big Finish or for one of our suppliers. These staff may be involved in fulfilling your order, processing your payment details or support services. By providing your information to us, you agree to this. We will take all reasonable steps to ensure that your information is treated securely.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The transmission of information over the internet is not completely secure. We will do our best to protect your information but we cannot guarantee security of transmissions to our site; any transmission is at your own risk. Once we have received your information, we will use security procedures and features to try to prevent unauthorised access.

All payments for products sold on will be made through the site of one of our payment processing companies. Further information on these payment processing companies and the way that they will use your information is at Section 6 of this page.

3. How Your Information May Be Used

We use information about you in the following ways:

  • To ensure that our site is presented in the most effective manner for you.
  • To carry out our obligations arising from any contracts between you and us, such as providing you with items that you have ordered from us.
  • To provide you by telephone, post or e-mail with information on products or services that we feel may interest you, where you have agreed or (if appropriate) not objected to being contacted in this way.
  • To manage our competitions, offers and surveys.
  • To notify you about changes to our service, or where we need to contact you for administrative or operational reasons.

You have the right to ask us not to use your information for marketing purposes. You can do this by checking certain boxes when first registering on or in the My Accounts section of the site. You can also ask by contacting us at

We will keep your information for as long as we consider necessary to deliver our services to you. If you wish us to stop using your information, you will need to contact us at and we will cancel your registration.

4. Disclosing Your Information to Others

In addition to using your information in the ways outlined above, we may use and disclose your information to others:

  • If we sell or buy any relevant business or assets, in which case we may disclose your information to the prospective seller or buyer.
  • If Big Finish is, or substantially all of its assets are, acquired by another person, in which case information held about its customers will be one of the transferred assets.
  • If we are obliged to do so to comply with any legal obligation.
  • In order to apply our terms ( or to protect the rights, property, or safety of Big Finish, our customers or suppliers, or others. This includes exchanging information with other companies and organisations for the purposes of copyright protection, fraud protection and credit risk reduction.
  • We may also use and disclose information in an aggregated form (so that no individual can be identified) for marketing and development purposes.

5. IP Addresses & Cookies on

We may use automated systems to collect information about your computer, including its IP address, operating system and browser type. This is statistical data that will not identify you individually. We will use this information to help us run and improve

For the same reasons, we may gather information about your internet usage by using a cookie file stored on your computer. Cookies contain information that help us to improve our site by enabling us:

  • To estimate our user size and usage pattern
  • To store information about your preferences, and so allow us to customise our site according to your individual interests
  • To speed up your searches
  • To recognise you when you return to our site

You may refuse cookies using the setting on your internet browser - unless you do this our system will issue cookies when you log on to our site. However, if you choose to refuse cookies you may be unable to access certain parts of our site, such as the 'My Account' section.

For more information on the recent EU Cookies Directive please see our Cookie policy.

Please note that advertisers and payment processing companies on our site may use cookies and tracking systems over which we have no control.

6. Security on the Site

We take information security very seriously. For this reason we use advanced internet security systems to safeguard your information.

All the data that you send through to us when submitting an order is encrypted before it is transmitted across the Internet. This means that in the unlikely event of the data being intercepted, it would be difficult to decipher.

To protect your payment details, the payment checkout services we use are run directly through the sites of the payment processing companies. You will automatically be transferred to such a site when making an order. We do not control these sites – information on how they protect your information will be available from their own privacy policies.

Please do not send credit/debit card details directly to us by e-mail, as this may not be secure. Instead, please use the site to place an order. In the unlikely event of unauthorised card use please be sure to contact your card issuer immediately as per your arrangement with them.

7. How to Access the Information We Hold About You

You have the right to access the personal information that we hold about you. To obtain a copy of this information, please write to us at Big Finish PO Box 3787, Maidenhead, Berkshire, SL6 3TF, enclosing your postal details and a cheque payable to 'Big Finish' for £10 (this fee is to meet our costs of providing the information to you). We may ask you to provide identification to us before we release the information to you.

8. Other Websites contains links to other websites that we do not run. These websites should have their own privacy policies explaining how they will collect and use your information, and track your usage - we recommend that you check these policies.

We are not responsible for the practices of other websites. We cannot give any protection that products you purchase from other websites will be of satisfactory quality and any such warranties are disclaimed by us.

9. Making Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. We recommend that you check it regularly.

10. Contacting Us

We welcome questions, comments and requests regarding this privacy policy, and these should be addressed to

Last updated: 20 November 2013

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