September 2023: Due to ongoing supply chain issues, we are operating a digital-first policy on new releases.  CDs and Vinyl editions will be shipped once we have stock on hand, but this may be some time after the release of the download on our website. 

Our warehouse is open, but operating with limited staff capacity to ensure a safe working environment, and we are not able to guarantee the status of local mail or postal services once orders leave our warehouse. We anticipate some delays, particularly for overseas customers, but we are working hard to fulfil all physical orders as quickly as possible.

PayPal payments: We have been experiencing some delays with confirmation notices coming back from PayPal, so please allow at least 1 hour before contacting us. In the event that your order does not fully complete, please contact sales@bigfinish.com directly for assistance instead of placing a duplicate order.